Yangaroo Support
Advertising Support & Guidelines
We’ve got you covered! Our objective is to respond to your inquiry with the following tiers of support, whenever it’s needed. Simply familiarize yourself with the available options and our team is here to respond whenever you have an important inquiry about a delivery order, or simply needing support to help prepare your creative!
Advertising Client Services
(866) 992 9902 x2 (Toll free)
Make an inquiry using our Chat Bot.
| ADVERTISING – CUSTOMER SERVICE BUSINESS HOURS | ||
|---|---|---|
| West Coast (PT) | Central (CT) | East Coast (ET) |
| 5 AM – 1 AM | 7 AM – 3 AM | 8 AM – 4 AM |
| BUSINESS HOURS 11X5 | OUTSIDE OF BUSINESS HOURS 24X7 |
|---|---|
| Monday to Friday, excluding national holidays. | Please advise Customer Service within business hours so we can arrange the right support for you. |
| If you have an ORDER STATUS enquiry, please contact Customer Service. | |
TIER 1
Front line support provided by industry experts to get your issues sorted ASAP.
TIER 2
IT or admin level of support for advanced technical troubleshooting is on hand and ready to step in as required.
ROUND THE CLOCK
We’re here all day every day 24X7.
CHAT BOT
Whether you have an account with us or not, simply use our Chat Bot to make an inquiry or leave a question for us and we’ll answer as swiftly as possible.
LIVE CHAT
Log into DMDS and our Client Services team are live and ready to help you with any aspect of your order.
DEDICATED ACCOUNT MANAGER
Call your assigned dedicated account manager and they’ll help you with your every delivery need.
Affiliates (destination) Support
(866) 992 9902 x403 (Toll free)
Make an inquiry using our Chat Bot.
| AFFILIATES (DESTINATION) SUPPORT | CONTACT |
|---|---|
| For ADVERTISING destination inquiries | Please contact the above Client Services teams to initiate your affiliate and destination support request. |
Take control with these service highlights
24/7/365 PLATFORM
You can login to our cloud-based platform to create orders, upload spots, manage your orders and content, and to receive historical proof of delivery (POD) confirmations. Our cloud-based platform creates orders, receives content, and delivers prepared content to your selected destinations.
CLOUD STORAGE
As part of the service we store your original content in our library for a period of 12-months at no charge. From there you’ll be notified and can choose what you want to do moving forward.
PRODUCTION SERVICES
Needing help to prepare your video? We’ve got you covered with a complete list of production services to manage and get your content ready for delivery.
Spot & Video broadcast master requirements
| ADVERTISING VIDEO | ||
|---|---|---|
| NTSC | North America, Pan Regional Cable, and all Central and South American countries, except for the PAL listed countries below. | |
| PAL | United Kingdom, Argentina Local Stations, Uruguay & Paraguay | |
| PRE-ROLL MANDATE | All spots & long-form video | |
| SLATE/CLOCK MANDATE | All spots & long-form video | |
| CLOSED-CAPTION MANDATE | Canadian spots & all long-form video | |
Advertising Video File Naming Conventions
| VIDEO FILE NAME REQUIREMENT | |
|---|---|
| 1. AD-ID/ISCI names need to be between 5 and 12 alphanumeric characters, as many destinations won’t accept files outside of that range. 2. Only Alpha-Numeric characters are allowed (A-Z, 0-9). 3. End with an ‘H’ for HD files. | |
NTSC Advertising Specifications
Master Video Composition
| 5 Second Slate | 2 Seconds of Black | Video Content |
|---|---|---|
| HD VIDEO | SD VIDEO | ||
|---|---|---|---|
| CODEC’s | XDCAM HD422 MPEG-2 MXF ProRes 422 H.264 | IMX NTSC 50 MPEG-2 MXF ProRes 422 NTSC H.264 | |
| VIDEO BIT RATE | 50 Mbits/s* | ||
| *ProRes is exempt from bit rate specifications | |||
| FRAME RATE | 23.976 / 29.97 / 59.94 | 29.97 | |
| DROPFRAME | YES | ||
| ASPECT RATIO | 16:9 | 4:3 | |
| WIDTH/HEIGHT | 1920 x 1080 | 720 x 480, 720 x 486, 720 x 512 | |
| CHROMA | 4:2:2 | ||
| INTERLACTING | 1080i (Upper field first) 1080p (Progressive) | 480i (Upper field first) ProRes (Lower field first) | |
| AUDIO TYPE | PCM Audio/SMPTE 302M | ||
| SAMPLE RATE | 48kHz | ||
| AUDIO BIT DEPTH | 16,24 | ||
| PRE & POST ROLL (30 SEC SPOT EXAMPLE) | ||
|---|---|---|
| SLATE | 5 SECS | 00:00:00:00 – 00:00:04.29 |
| BLACK | 2 SECS | 00:00:05:00 – 00:00:06.29 |
| TVC | 30 SECS | 00:00:07:00 – 00:00:37.00 |
| VISION & AUDIO | ||
|---|---|---|
| 1. NO bars & tone. 2. NO variable frame rates. 3. NO variable bit rates (VBR). 4. NO anamorphic videos (SD). 5. NO lower/bottom field dominance (HD). 6. NO mono audio files (watch audio output settings). 7. Max peak audio no greater than -2 dBFS. | ||
| STEREO AUDIO | 5.1 SURROUND AUDIO |
|---|---|
| Channel 1 – Stereo Left | Channel 1 – Left Front |
| Channel 2 – Stereo Right | Channel 2 – Right Front |
| Channel 3 – Mute | Channel 3 – Center |
| Channel 4 – Mute | Channel 4 – Low Frequency Effects |
| Channel 5 – Mute | Channel 5 – Left Surround |
| Channel 6 – Mute | Channel 6 – Right Surround |
| Channel 7 – Mute | Channel 7 – Stereo Left |
| Channel 8 – Mute | Channel 8 – Stereo Right |
PAL Video Advertising Specifications
Master Video Composition
| 5 Second Slate | 2 Seconds of Black | Video Content |
|---|---|---|
| HD VIDEO | SD VIDEO | ||
|---|---|---|---|
| CODEC’s | XDCAM HD422 MPEG-2 MXF ProRes 422 H.264 | IMX NTSC 50 MPEG-2 MXF ProRes 422 NTSC H.264 | |
| VIDEO BIT RATE | 50 Mbits/s* | ||
| *ProRes is exempt from bit rate specifications | |||
| FRAME RATE | 25 fps | 25 fps | |
| DROPFRAME | YES | ||
| ASPECT RATIO | 16:9 | 4:3 | |
| WIDTH/HEIGHT | 1920 x 1080 | 720 x 480, 720 x 486, 720 x 512 | |
| CHROMA | 4:2:2 | ||
| INTERLACTING | 1080i (Upper field first) 1080p (Progressive) | 480i (Upper field first) ProRes (Lower field first) | |
| AUDIO TYPE | PCM Audio/SMPTE 302M | ||
| SAMPLE RATE | 48kHz | ||
| AUDIO BIT DEPTH | 16,24 | ||
| PRE & POST ROLL (30 SEC SPOT EXAMPLE) | ||
|---|---|---|
| SLATE | 5 SECS | 00:00:00:00 – 00:00:04.29 |
| BLACK | 2 SECS | 00:00:05:00 – 00:00:06.29 |
| TVC | 30 SECS | 00:00:07:00 – 00:00:37.00 |
| VISION & AUDIO | ||
|---|---|---|
| 1. NO bars & tone. 2. NO variable frame rates. 3. NO variable bit rates (VBR). 4. NO anamorphic videos (SD). 5. NO lower/bottom field dominance (HD). 6. NO mono audio files (watch audio output settings). 7. Max peak audio no greater than -2 dBFS. | ||
| STEREO AUDIO | 5.1 SURROUND AUDIO |
|---|---|
| Channel 1 – Stereo Left | Channel 1 – Left Front |
| Channel 2 – Stereo Right | Channel 2 – Right Front |
| Channel 3 – Mute | Channel 3 – Center |
| Channel 4 – Mute | Channel 4 – Low Frequency Effects |
| Channel 5 – Mute | Channel 5 – Left Surround |
| Channel 6 – Mute | Channel 6 – Right Surround |
| Channel 7 – Mute | Channel 7 – Stereo Left |
| Channel 8 – Mute | Channel 8 – Stereo Right |
Uploading Your Content
3 Easy Ways To Upload Your Spots To DMDS
MULTIPLE UPLOADS
DMDS UPLOAD MEDIA
This ‘UPLOAD MEDIA’ option is better for multiple files and is required for long form uploads. Login to your DMDS account and click on the “Upload Media” button.
Q&A's to help you on your way
This is a good question as both ISCI (Industry Standard Commercial Identification) and AD-ID file
The best way to get pricing is to contact Yangaroo using the below contact details.
We’ve made our platform easy to use and extremely powerful. A broadcaster can be set
No problem! When you send your media order, you’ll have the option to include traffic
Great job! Once your spot is received, our expert video team will start both automatic
It’s simple and easy to prepare your video spot! YANGAROO’S DMDS platform has been designed