• Support

    We’ve got you covered! Our objective is to respond to your inquiry with the following tiers of support, whenever it’s needed. Simply familiarize yourself with the available options and our team is here to respond whenever you have an important inquiry about a delivery order, or simply needing support to help prepare your creative!

    15 minutes icon

    TIER 1

    Front line support provided by industry experts to get your issues sorted ASAP.

    45 minutes icon

    TIER 2

    IT or admin level of support for advanced technical troubleshooting is on hand and ready to step in as required.

    24X7 icon

    ROUND THE CLOCK

    We’re here all day every day 24X7.

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    CHAT BOT

    Whether you have an account with us or not, simply use our Chat Bot to make an inquiry or leave a question for us and we’ll answer as swiftly as possible.

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    LIVE CHAT

    Log into DMDS and our Client Services team are live and ready to help you with any aspect of your order.

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    DEDICATED ACCOUNT MANAGER

    Call your assigned dedicated account manager and they’ll help you with your every delivery need.

    Advertising Client Services

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    (866) 992 9902 x2 (Toll free)

    Make an inquiry using our Chat Bot.

    ADVERTISING – CUSTOMER SERVICE BUSINESS HOURS
    WEST COAST (PT) CENTRAL (CT) EAST COAST (ET)
    5 AM – 1 AM 7 AM – 3 AM 8 AM – 4 AM
    BUSINESS HOURS 20X5

    Monday to Friday, excluding national holidays.

    OUTSIDE OF BUSINESS HOURS 24X7

    Please advise Customer Service within business hours so we can arrange the right support for you.

    If you have an ORDER STATUS enquiry, please contact Customer Service.

    Music Client Services

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    (866) 992 9902 x403 (Toll free)

    Make an inquiry using our Chat Bot.

    MUSIC – CUSTOMER SERVICE BUSINESS HOURS
    WEST COAST (PT) CENTRAL (CT) EAST COAST (ET)
    6 AM – 5 PM 8 AM – 7 PM 9 AM – 8 PM
    BUSINESS HOURS 11X5

    Monday to Friday, excluding national holidays.

    OUTSIDE OF BUSINESS HOURS 24X7

    Please advise Customer Service within business hours so we can arrange the right support for you.

    If you have an ORDER STATUS enquiry, please contact Customer Service.

    Affiliates (destination) Support

    AFFILIATES (DESTINATION) SUPPORT CONTACT
    For ADVERTISING destination inquiries Please contact the above Client Services teams to initiate your affiliate and destination support request.
    For MUSIC destination inquiries

    Take control with these service highlights

    24/7/365 Platform

    24/7/365 PLATFORM

    You can login to our cloud-based platform to create orders, upload spots, manage your orders and content, and to receive historical proof of delivery (POD) confirmations. Our cloud-based platform creates orders, receives content, and delivers prepared content to your selected destinations.

    Cloud Storage

    CLOUD STORAGE

    As part of the service we store your original content in our library for a period of 12-months at no charge. From there you’ll be notified and can choose what you want to do moving forward.

    Production Service

    PRODUCTION SERVICES

    Needing help to prepare your video? We’ve got you covered with a complete list of production services to manage and get your content ready for delivery.